FAQs | Pants & Socks
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FAQs

Who are Pants & Socks? 

How does it work?

 We ensure you’re able to receive fresh Pants & Socks, anytime you need it. When subscribing to our service, we know that size doesn't matter - so you can add as much as you want to your package.

Ordering

How do subscriptions work?

You're in control of how often you want to receive each of your items. Simply head over to Your Account page or get in touch if you need a hand.

Why should I subscribe? 

Loyalty is everything to us, so as a subscriber we'll be offering you a 20% discount off everything you buy. Plus all of our UK customers will enjoy free delivery - not bad eh?

How do I cancel my order?

You have a right to cancel your order for any reason and receive a full refund. Please get in touch with our team to discuss more. You can cancel your order at any point up to the completion and shipment of your order. Please contact us via our Contact Form or email us within 24 hours. We’ll confirm cancellation with you. Please ensure you include your full name, order number, and clear instruction that you wish to cancel the order in your message to us.

My order has shipped. How do I cancel my order?

If your order has already shipped, we cannot cancel your order. You can however return your purchase to us in accordance with our return policy described.

Payment

What payment methods do you accept? 

We accept online payment in a secure environment by credit card and Paypal. We currently accept Visa Credit/Debit, MasterCard, Maestro, Delta, and Switch. All transactions are shown in UK £ sterling.

When shopping with us you can be safe in the knowledge that all transactions are 100% secure through our payment gateway. Please note that we only accept credit cards from countries where we ship.

We are unable to accept cash, cheques or postal orders.

Is VAT Included?

All prices shown include VAT unless otherwise stated. No discount will be given on products where VAT is not chargeable. Pantsandsocks.com reserves the right to amend prices to reflect any changes in VAT that may occur.

Can I pay on receipt of an invoice?

Unfortunately not at this time

Why has my payment been declined?

Card payments can be declined for a variety of reasons:

  • Is your card out of date?
  • Have you entered your details correctly?
  • Did you enter your credit card's correct three-digit CVC code on the back?

If the problem persists please contact your bank or credit card issuer.

Order Problems

My account has already been debited but I have not yet received my order?  

We debit your account on or around the same date of each month following your first order. We dispatch orders shortly after this. If you haven't received anything after 14 days from payment, please get in touch.

I have not received my order. What do I do?  

Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us. Please allow a minimum of 10 business days for an order to be delivered within the UK before contacting us to advise that you have not received your item.

Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to you and will only be re-sent at the expense of the customer. Additionally, orders that are abandoned by you for any reason will not be returned to you and will only be re-sent at your expense.

Promotional & Discount Codes

I forgot to enter my promotional code at checkout, is it too late?  

Unfortunately, we are unable to apply any discounts after your order has been placed on site.

I’m having trouble entering my promotional code 

If you are experiencing problems when trying to apply a promotion code at checkout, please contact us via our Contact Form prior to placing your order and we’ll be able to assist further. Discount codes are excluded from sale and discount periods.

Shipping & Delivery

 

When will my delivery be shipped?  

We despatch orders on or around the same date as your original order each month. If you haven't received anything after 14 days from payment, please get in touch.

How much will I pay for delivery?  

All orders receive free tracked delivery (3-5 days). Nice eh?

For those who love to receive their pants or socks a little quicker, order before 2pm Monday-Friday and receive Next Day Delivery in the UK for £4.50.

 

  • Free Standard Shipping on orders over £35
  • Express Tracked Delivery (1-2 working days) £3.50
  • Next Day Delivery (order before 2pm) £4.50
If you're outside of the UK, take a look at our helpful shipping calculator you'll find when completing your order.
Can I track my order?  

An automated email with a link to track your order will be sent on despatch. Don’t forget to check your junk mail folder!

Where will my delivery come from? 

We are a proud authorised dealer for all our brand partners. All of our products are delivered from our warehouse based in Lincolnshire, UK.

 

Returns & Exchanges

How can I return my order?  

Unfortunately, due to the nature of our products we are unable to offer exchanges.

We can only accept products for a return if they are unworn, in the original packaging and in a re-saleable condition. Please get in touch if you have an issue with your order and we'll endeavour to help.

I have a faulty product. How do I return it? 

Please inspect your order upon receipt and contact us immediately if any of your items are defective, damaged or incorrect so that we can evaluate the issue and make it right.

All faulty item(s) must be returned within 30 days of the invoice date. Please contact us to discuss.

Please allow 14 working days from the date your return parcel is received back for any refund to be processed. Please ensure you include your name, address and order number when sending a package back to us.

Orders should be returned to:

C/O Pants & Socks. 17 High St, Reigate, Surrey, RH2 9AA

If you have any further questions, please contact us using our contact form or by email to: customerservice@pantsandsocks.com.

Miscellaneous

Is the Pants Fairy real?  

Now, that would be telling, wouldn’t it?

Product Information

 

Pants: What are the different fits?

Boxer 

Classic underwear – popular since your dad was a lad, if not before, and so called because they are similar to the shorts worn by boxers. Simple really. Normally made of pure cotton and loose fitting, they let the air circulate and your moving parts, well … move. Often designed with a button fly, boxers generally sit on your hips and reach over the tops of your thigh. Allegedly good for your sperm count.

Boxer Brief 

The modern classic. A variation on the original boxer but made from stretch fabric – often cotton with a touch of elastane, or alternatively modal, which is softer, with a silkier to touch. The cut is more fitted, giving some support and definition with a closer fit on the thigh. Generally worn higher on the hips to show off the waistband.

Trunk 

Shorter in the leg than the boxer, the trunk is designed for comfort and fit, holding everything in place and giving extra definition. Normally made from stretch cotton or modal with added elastane, the cut is more forgiving than the boxer brief and is ideal for the more developed, muscular thigh.

Brief 

Also known as hipsters this is the reduced version of the original Y-front. Designed for comfort and fit, briefs keep everything in place. Normally made in stretch cotton or modal, they are ideal for the man who doesn’t like too much fabric – they sit below the hips and are cut high up the thigh.

Thong 

This is all about keeping your package in place – and nothing else. Designed for maximum exposure with comfort as necessary. Ideal for the guy who wants show off his well-toned body – including his glutes! Made from stretch-cotton or modal. Leaves little to the imagination, but when you’ve got this far who need to imagine anything.

 

Socks: What are the different cuts?

Trouser 

The modern classic of the sock world. Look for cotton and cotton-rich for comfort and breathability. Designed to sit above the ankle and with an elasticated top to keep it in place, this is the canvas onto which you can paint your mood: dark and sober for the restrained business look to bright and jazzy to add some personality, and all points in-between. The trouser sock might be a basic but it is still all about personal taste and style.

Ankle 

Ankle socks are perfect for sneakers and trainers. The sock is cut to sit below the ankle but with enough fabric showing to prevent rubbing around the rim of the shoe. A very clean look and good to wear with shorts or on any other occasion you want to show your well-turned ankles.

No Show 

Perfect for those days when you want to show-off your ankles or appear as if you are wearing no socks at all. The no show sock contains the moisture and ensures your feet don’t slip around inside your shoe. Great with loafers and other leather footwear. Go for a colour to tone in with the upper.

Athletic 

Designed for a sportier look but wearing them shouldn’t be confined to the gym or the track. Perfect with jeans and more casual trousers – a relaxed look for those off-duty moments.